bitbd Privacy Policy

bitbd ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who registers and uses the bitbd gaming platform at bitbd.pro. This Privacy Policy ("Policy") explains in clear and straightforward terms what personal information we collect from you when you use our services, why we collect it, how we use it, who we may share it with, how long we keep it, and what rights you have in relation to your personal data. We encourage you to read this Policy carefully and in full before registering an account or using the Platform.

By registering an account on bitbd, accessing any part of the Platform, or continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not register an account or use the Platform.

When you register, use, or interact with the bitbd Platform, we collect personal information about you. The categories of personal data we collect include the following.

• Registration data: your full name, date of birth, registered mobile number, and any other information you provide when creating your account on the bitbd Platform.
• Identity verification documents: government-issued photo identification (such as a National ID card or passport) and proof of address documents submitted for KYC compliance purposes.
• Financial transaction data: records of all deposits, withdrawals, and wagers made on the Platform, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and the amounts transacted in BDT.
• Device and technical data: your IP address, device type, operating system, browser type and version, screen resolution, and session activity logs generated when you access the Platform.
• Gaming activity data: records of your game selections, betting history, bonus claims, wagering activity, session durations, and any responsible gaming preferences you have set on your account, such as deposit limits or self-exclusion requests.

We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health data, or biometric data. If you voluntarily disclose any such information to our support team during a support interaction, it will be used only to resolve your query and will not be stored as a structured data field in your player profile.

bitbd processes your personal data on the following legal grounds. At least one of these grounds applies to each processing activity carried out on the Platform.

• Contractual necessity: processing required to perform the contract between you and bitbd — specifically, to create and manage your account, process deposits and withdrawals, and provide access to the gaming services you have signed up for.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering legislation, KYC obligations, responsible gaming requirements, and any lawful order or direction from a competent authority.
• Legitimate interests: processing carried out for purposes that are in the legitimate interests of bitbd and that do not override your fundamental rights and freedoms — such as fraud detection, security monitoring, IT system maintenance, and internal analytics using anonymised data.
• Consent: where processing is based on your freely given, specific, and informed consent — such as sending you promotional communications about new games, bonuses, or seasonal offers. You may withdraw your consent at any time by contacting [email protected], without affecting the lawfulness of processing that took place before the withdrawal.

The bitbd Platform uses cookies and similar tracking technologies to operate core platform functions and to understand how players use our services. A cookie is a small text file stored on your device by your web browser when you visit a website. We use the following categories of cookies.

• Essential cookies: these are strictly necessary for the Platform to function. They enable core services such as account login session management, security token validation, and deposit/withdrawal flow tracking. These cookies cannot be disabled without preventing the Platform from working correctly.
• Analytics cookies: these help us understand how players navigate the Platform — for example, which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is collected in aggregated form and does not identify individual players. We use this information solely to improve the Platform's design and performance.
• Session security cookies: these are used to protect your account session from cross-site request forgery (CSRF) attacks and other session-hijacking techniques. They are deleted automatically when you close your browser or log out of the Platform.

You may control or disable non-essential cookies through your mobile browser settings. Please note that disabling cookies may affect the functionality of certain features on the Platform. bitbd does not use advertising cookies, behavioural targeting cookies, or social media tracking pixels.

bitbd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit; encryption of sensitive data fields (including payment credentials and KYC documents) at rest; role-based access controls that limit which staff members can access player data; regular security assessments and penetration testing of Platform infrastructure; and incident response procedures designed to detect, contain, and remediate data security breaches promptly.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bitbd will take all steps required by applicable law to notify affected players and relevant authorities within the timeframes prescribed by law. You can help us keep your data secure by choosing a strong, unique password for your bitbd account, by never sharing your login credentials with any other person, and by contacting [email protected] immediately if you suspect that your account has been accessed without your authorisation.

The bitbd Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or use the Platform. If bitbd discovers or has reason to believe that a registered account belongs to a person under 21 years of age, the account will be immediately closed, all balances will be forfeited, and all personal data associated with that account will be deleted as soon as our legal obligations permit. If you are a parent or guardian and you believe that your child has registered on bitbd, please contact [email protected] immediately so that we can take prompt action.

bitbd reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page and publish the revised Policy at bitbd.pro/privacy-policy. Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — we will make reasonable efforts to notify you via the mobile number registered to your account before the change takes effect.

Your continued use of the bitbd Platform after any update to this Policy constitutes your acceptance of the revised Policy. We recommend that you review this page periodically so that you are always aware of the most current version of our Privacy Policy. The most recent version of this Policy is always the version published at bitbd.pro/privacy-policy, regardless of any cached or previously saved copies.

If you have questions, concerns, or complaints about this Privacy Policy or about the way bitbd handles your personal data, please contact our support team. Our team operates around the clock, seven days a week, aligned to Bangladesh Standard Time (UTC+6), so players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh can reach us at any time.

You can reach us by email at [email protected]. Please include the subject line "Privacy Enquiry" and your registered mobile number so that we can locate your account and respond promptly. We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 days. If your enquiry is complex, we may extend this period by a further 30 days and will notify you accordingly.